We recently launched an update to the app (2.0.0) asking you to create an account. This caused problems for some of you because we didn’t explain how. This post explains the process you should follow.
As part of the latest update of the app all users needed to create a new app account. Before this update you may have given us your email address so we could send you advice or information but this wasn’t creating an account. Creating an account is new and was only added last week when we released version 2.0.0.
After creating an app for the first time it should then sync all of your existing tracking data. Please don’t delete the app from your phone. This is really important and will delete your historical data which we cannot get back.
How to create an account and sync your historical data:
1. Once the app has upgraded to the latest version you will be taken to a welcome screen. Scroll to the foot of the page and tap ‘ready’.
2. You will be taken to a screen that says ‘Welcome Please login’ (below). If this is the first time you are using the app after the update you need to ‘Create an Account’ (circled below) at the foot of the page.
3. This is where you need to create a NEW account (below), with a new email and password (this is not the same login details as a login you may use for our website drink tracker MyDrinkaware). Enter your details on the ‘create and account’ screen, accept the terms and conditions and tap ‘create’
5. Once you have confirmed your email and returned to the app, you should see that your existing data is syncing with your new account and the app can be used as normal
If you’ve followed the above process and you’re still experiencing problems with the app, please contact email@example.com
Our developers are aware of an on-going issue with the app which is affecting some users. The more information we have the faster we can respond. Our development team have created a survey which will help found here: http://www.smartsurvey.co.uk/s/ZLJYH/
If you could complete this it would help us be sure we’ve located the source of the issue.
A message from the Drinkaware team…
We are sorry for the confusion surrounding this update; it was released with the best intentions to improve the app for you but we could have communicated it better. We have reviewed our processes and will improve going forward.
We value your ongoing use of the app and welcome your feedback.